Smith College Admission Academics Student Life About Smith news Offices
  Home > Offices > Information Technology Services > TARA > Google Apps for Education > Scope and Limits of ITS Control  
   Reset Password     Smith Directory    Smith Portal   Server Status  Smith Software

Getting Started
25Live Scheduling
Account Forms
Active Directory
Admin Systems*
File Transfer
Google Apps
   Smith Mail
Internet Browsers
   Backup & Restore
   Related Apps
   Other Info
Microsoft Office
Microsoft Windows
Mobile Devices
Smith Network
Smith Portal
Standard Software
Terminal Emulators
Viruses & Spyware
Web Development
Wireless Access

*Smith login required



The goal of this document is to explain the scope and limits of the control ITS has over Smith Mail accounts. In Smith Mail, message storage, delivery, retrieval, and restoration is controlled by Google.

ITS has far less control over mail settings, events, and outcomes than was possible in GroupWise. As administrators of Smith’s Google Apps email domain, ITS staff can:

  • Create new Smith Mail accounts
  • Set and reset passwords
  • Set some system-wide default mail settings
  • Log in to an account with the user’s permission and review an individual’s email settings
However, ITS staff cannot:
  • Search for missing messages in your account
  • Restore messages you mistakenly deleted that are no longer in the Trash
  • Check the delivery status of a message
When required as part of a legal action, Smith can ask Google to perform the above operations.

What does this mean for you?

We recommend that you never delete any message you may possibly want at any time in the future. If you delete a message then empty your Trash, or leave it in the Trash for 30 days, be aware that it is gone for good.  ITS can't retrieve it and Google won't retrieve it unless required by a legal authority.

If you know certain messages were sent to you but they never appeared in your Inbox, check to see if one of your pre-set filters could have caused a certain action to be performed on those messages

If you are sure certain messages are in your account, but you can’t find them using your first search strategy, try searching another way.  For example, use different keywords in your search, or include a date range or sender address.

For further information about this topic

We recommend watching this interactive journey of an email with videos and images that explain Google's security and data processing infrastructure: 

If you have any questions, please call the User Support Center at x4487 or send email to




Copyright © 2015 Smith College Information Technology Services  |  Stoddard Hall   |  Northampton, MA 01063
413.585.4487  |  Questions or comments?  Send us email
 |  Last updated January 10, 2013

DirectoryCalendarCampus MapVirtual TourContact UsSite A-Z