Smith College Information Technology Services

The college's telephone system is maintained and supported by Information Technology Services, with telephone and voicemail support provided by the ITS User Support Center.

If your telephone is broken, if you need help using voicemail, if you need to add, remove, or move a phone, or if you need to change your phone service, call the User Support Center at x4487. Please note that modems, fax machines, and answering machines cannot be connected to Smith's digital phone system.

Information about telephone and voicemail features is available on TARA, the ITS technical documention website. Additional hardcopy documentation can be obtained from the User Support Center in Stoddard 23.

Student Telephone Services

Each on-campus student is provided with a telephone and personal extension on the college's digital telephone system, as well as a voice mailbox on the Smith voicemail system. Students can make on-campus, local, and 800 calls using their Smith telephone. To make long-distance calls, students must use a pre-paid phonecard or calling card.

Student telephones are serviced by the college. Problems with telephones should be directed to the User Support Center at x4487. Questions about available services and billing should be directed to Student Telephone Services at x2082.

Conference Calling Options for Faculty & Staff

Smith College campus phones can place conference calls for up to 6 participants. For instructions, see Setting Up a Conference Call on page 12 of this document: http://www.smith.edu/tara/telephones/facstaffguide.pdf

We also offer faculty and staff access to an external conference bridge service. Click here to view a company brochure describing the service and features.

Click here for a list of available controls and commands.

If you wish to use this service, contact Mary Clayton (x2082, mclayton@smith.edu) to request an account. You will be sent a confirmation email with your account information, and soon after a wallet card with pertinent information for easy access when setting up a call.

Once the account is set up, no reservations are required to use the service. Entering the moderator pass code automatically establishes a conference call, and callers entering the associated participant pass code are automatically added to the call.

There is no charge for having a conference bridge account. You are charged only for usage. The total cost of a conference call is calculated as follows: (Conference Call Rate .09) x (Duration of Call in Minutes) x (Number of Connections).

All charges are billed back to your organization number, which you provide at the time you establish your account.

International Participants: Participants from outside the US can access the service by calling the alternate access number (1-303-248-9662) rather than the toll-free 800 number.

If toll-free international access is required, contact Mary Clayton at x2082 or Customer Service at 800-730-2183 for information and rates.