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SMITH RESIDENCE NETWORK

The Smith Residence Network (ResNet) provides students with access to Smith's high-speed campus-wide network and the Internet from on-campus residence houses.

If you plan to use ResNet in your room, be sure your computer meets the recommended minimum standards specified below:

*Windows users: We strongly recommend installing Microsoft Security Essentials or other anti-virus software to help protect your computer against viruses and malware. You can download a free copy of Security Essentials from the Microsoft download page.

ITS has added many new wireless access points in student residence houses, so students are encouraged to try connecting wirelessly first.

If your wireless connection doesn't work, try connecting directly to the dataport in your room. To connect, you computer must have:

• A twisted-pair Ethernet network adapter. Most types of network adapters will function properly with the Smith network.
  
  
• An Ethernet cable. You can purchase a cable at the Smith Computer Store or at any electronics store.

You will be able to connect to the residence network as soon as you move into your room. For more information, click here.

Computer Repair Policy

ITS Technical Services performs authorized service only on Dell and Apple computers purchased through the Smith College Computer Store, and serves as a shipping depot for Smith-purchased computers that must be repaired by the manufacturer. For more information about repairs, click here.

Dell and Apple computers purchased through the Computer Store meet the recommended requirements for use on the Smith network. The Store's Dell computers come with a 4-year complete care warranty that covers accidental damage as well as manufacturer's defects. The Store's Apple computers come with a 3-year warranty.

These computers have been approved by Smith's Committee on Educational Technology for on-campus use by Smith students, faculty, and staff. They are known to work well on the Smith network with our standard software and campus systems, including Blackboard and BannerWeb.


Other Important Notes

• If you don't own a computer, note that ITS maintains several centrally-located Student Computer Centers, including two 24-hour computer labs. You can use your Smith OneCard to pay for laser printing in these facilities.
  
  
• Be sure you are familiar with Smith's policies regarding wireless networking on campus.
  
  
• If you have questions about computer hardware, please visit the Smith College Computer web page, contact the store by email, or call them at 413-585-3027.
  
  
• For general network support and trouble-shooting, call the User Support Center at 413-585-4487.
  
  
• ITS is continually exploring new ways to further enhance the capabilities of the Smith network. Student feedback is an important part of this process, so please send your comments and suggestions to 4its@smith.edu.