Home > Offices > Information Technology Services > Services | Smith Residence Network

SMITH RESIDENCE NETWORK

The Smith Residence Network (ResNet) provides students with access to Smith's high-speed campus-wide network and the Internet from on-campus residence houses.

If you plan to use ResNet in your room, be sure your computer meets the recommended minimum standards specified below:

*We strongly recommend installing McAfee VirusScan to help protect your computer from viruses and parasiteware. You can download a free copy of McAfee VirusScan from the Smith software download site.

Before you install McAfee VirusScan, check to see if you have any other anti-virus software installed on your computer, such as Norton AntiVirus, Sophos, AVG, etc. If you do, you can continue to use that software if you wish, but note that Smith supports only McAfee VirusScan.

If you want to switch to McAfee VirusScan, you must UN-INSTALL your other anti-virus program (even a trial version of McAfee) before installing VirusScan, or VirusScan will not work properly.

ITS has added many new wireless access points in student residence houses, so students are encouraged to try connecting wirelessly first.

If your wireless connection doesn't work, try connecting directly to the dataport in your room. To connect, you computer must have:

• A twisted-pair Ethernet network adapter. Most types of network adapters will function properly with the Smith network.
  
  
• An Ethernet cable. You can purchase a cable at the Smith Computer Store or at any electronics store.

You will be able to connect to the residence network as soon as you move into your room. For more information, see: http://www.smith.edu/its/tara/smith_resnet/connecting.html

Computer Repair Policy

ITS Technical Services performs authorized service only on Dell and Apple computers purchased through the Smith College Computer Store, and serves as a shipping depot for Smith-purchased computers that must be repaired by the manufacturer.

Dell and Apple computers purchased through the Computer Store meet the recommended requirements for use on the Smith network. The Store's Dell computers come with a 4-year complete care warranty that covers accidental damage as well as manufacturer's defects. The Store's Apple computers come with a 3-year warranty.

These computers have been approved by Smith's Committee on Educational Technology for on-campus use by Smith students, faculty, and staff. They are known to work well on the Smith network with our standard software and campus systems, including Blackboard and BannerWeb.


Other Important Notes:

• If you don't own a computer or choose not to connect to ResNet, ITS maintains several centrally-located Student Computer Centers, including two 24-hour computer labs. You can use your Smith OneCard to pay for laser printing in all these facilities.
  
  
• If you are thinking about installing a wireless adapter, please be sure you are familiar with Smith's policies regarding wireless networking on campus.
  
  
• If you have specific questions about computer hardware, including network adapters, please visit the Smith College Computer Store web page, contact the store by email at cstore@email.smith.edu, or call the store at (413) 585-3027.
  
  
• For helpful hints on improving the performance of a Windows computer, see our Tune-up Tips webpage.
  
  
• For general network support and trouble-shooting, call the User Support Center at ext. 4487.
  
  
• ITS is continually exploring new ways to further enhance the capabilities of the Smith network. Student feedback is an important part of this process, so please send your comments and suggestions to 4its@smith.edu.