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COMPUTER REPAIR

The Computer Technical Services (CTS) group repairs all college-owned computer equipment. CTS technicians also repair or arrange for warranty service for qualifying equipment purchased by Smith students, faculty, and staff through the Smith College Computer Store, including:

• Dell computers
• Apple Macintosh computers
  

To obtain service for college-owned equipment, call the User Support Center at extension 4487 during college business hours. The USC staff can help you solve many problems over the phone. If this is not possible, a technician will come to your office to diagnose and solve the problem. If CTS cannot repair your office equipment, the Desktop Technology Services group will replace it.

To obtain service for personally-owned computers purchased at the Smith Computer Store, call the User Support Center at extension 4487 during college business hours, and they will transfer your call to CTS. If the CTS staff can't solve your problem over the phone, they can usually isolate the problem to one of the major components of your system and arrange a time for you to drop off the appropriate unit.

Most repairs and replacements are made within a day or two, and nearly all are made within two weeks. Service for your own equipment is billed at a discounted rate for time and materials; a technician can estimate your cost after diagnosing the problem.

To obtain service for personally-owned computers not purchased at the Smith Computer Store, you may contact any of the local vendors below: