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COMPUTER REPAIR
The Computer Technical Services (CTS) group repairs all college-owned computer equipment. CTS technicians also repair or arrange for warranty service for qualifying equipment purchased by Smith students, faculty, and staff through the Smith College Computer Store, including:
- Dell computers
- Apple
Macintosh computers
To
obtain service for college-owned
equipment, call the
User Support Center at
extension 4487 during
college business hours.
The USC staff can
help you solve many problems
over the phone. If this
is not possible, a technician
will come to your office
to diagnose and solve
the problem. If CTS cannot
repair your office equipment,
the Desktop Technology
Services group will replace
it.
To obtain service
for personally-owned
computers purchased at
the Smith Computer Store,
call the User Support
Center at extension 4487 during
college business hours,
and they will transfer
your call to CTS. If
the CTS staff can't solve
your problem over the
phone, they can usually
isolate the problem to
one of the major components
of your system and arrange
a time for you to drop
off the appropriate unit.
Most repairs and replacements are made within a day or two, and nearly all
are made within two weeks. Service for your own equipment is billed at a discounted
rate for time and materials; a technician can estimate your cost after diagnosing
the problem.
| Off-Campus Users: If you are away from campus and have a problem with a desktop or laptop computer you purchased from the Smith Computer Store, please follow the instructions below. Dell owners: Call 1-800-274-7799 to arrange for a Dell technician to come to your location to repair the computer. Mac owners: You can take your computer to any Apple Store or authorized Apple repair shop. If there are none near you, call 1-800-800-2775 and Apple will send you a box you can use to ship the computer to them for repair. |
To obtain service for personally-owned computers not purchased at the Smith
Computer Store, you may contact any of the local vendors below:
| Core
Solution Group TechCavalry W Computer Consulting |
413-584-5115 413-586-7070 413-586-6499 |
These vendors offer a discounted hourly rate to Smith students, faculty, and staff on repairs of Windows and Macintosh computers.
Flo-Tech (800-213-1112) repairs personally-owned printers.
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Copyright © 2013 Smith College | Last updated April 8, 2013
