The Smith College OneCard is a multi-purpose
photo ID card issued to all students faculty and
staff. Beyond identification of status at Smith,
the OneCard serves as a library card and as the interface
to the OneCard Transaction System. The card, related
accounts, and access privileges are non-transferable.
The individual identified by the card (i.e. Cardholder)
is responsible for all usage of his or her card and
is the only one authorized to present the card for
services, access, or purchases. A student using a
card that does not belong to him or her may have
that card confiscated and may be referred to the
Dean of Students for disciplinary action. The college
reserves the right to disclose OneCard records to
law enforcement officials, college judicial boards,
and college officials. The card remains the property
of Smith College. The OneCard Office is responsible
for the issuance of all OneCards and the maintenance
of all OneCard readers. If a card does not function
properly at any location, the card owner should seek
assistance at the OneCard Office.
Lost or Stolen
Cards: The cardholder is responsible
for suspending any lost or stolen OneCard immediately
24 hours a day, 7 days a week. The lost or stolen card may be suspended anytime online at www.smith.edu/its/onecard.
Cards can also be suspended at the OneCard Office
in person or by phone at 413-585-3082 during business
hours. After hours, the Public Safety Office may
be notified by phone at 413 585-2490.
Alternatively, students only can obtain a Temporary
Card from the OneCard Office. Temporary
Cards allow access to accounts, dining, and access
privileges, but do not permit use of the library
system. Replacement cards are available from the
OneCard Office during drop in hours or by appointment.
There is a $20 charge to replace a lost or stolen
card. If a lost card is found prior to a replacement
card being made, it can be reactivated via the web
or in person at the OneCard Office at no charge.
Damaged Cards: Broken or damaged cards can be replaced
for $10 on production of the original card or card
fragments. Replacement cards are issued at the OneCard
office during drop-in hours or by appointment.
Account: Campus Cash is an optional
program. It is a stored-value account, which can
be used to make purchases at select locations. The
cardholder agrees to be bound by all account terms
and conditions set forth in the Smith OneCard Terms
and Conditions. All Campus Cash accounts are debit
accounts, not credit accounts, and must maintain
deposits sufficient to cover the cost of purchases.
Campus Cash accounts do not earn interest. Restitution
is required for overdrafts resulting from off-line
transactions or transactions approved erroneously
when sufficient funds are not actually in the account.
The cardholder may request written statements of
detailed account activity through the OneCard Office.
Campus Cash balances are not transferable.
- Deposits: Deposits by cash, check or money order
can be made to Campus Cash accounts at the OneCard
Office. Checks or money orders can also be mailed
to OneCard Office, 24C Stoddard Hall, Smith College,
Northampton, MA 01063. In addition, cash (bills)
can be deposited at the Value Transfer Stations located
in Neilson Library, Wright Hall, and the Campus Center.
All deposits must be in US Dollars and checks should
be from US banks. Checks and money orders should
be payable to Smith College. All deposits should
include a Campus Cash deposit slip or include the
student’s name, Student ID # and “Campus
Cash” on the check. If a deposit check is
returned by the bank for any reason, the Campus
Cash account will be debited the amount of the
check plus a $15 returned check charge. A deficit
balance created by an unresolved returned check
may be charged to a cardholder’s College
- Charges: There are no
transactions charges for campus cash purchases
or annual service fees.
and Account Closure:
Cash withdrawals from Campus Cash accounts
are not permitted. Funds remaining in Campus
Cash accounts are carried forward semester
to semester and year to year. Upon graduation,
withdrawal or dismissal from the college balances
of $5 or more will be transferred to students’ College
account. Balances of less than $5 will be transferred
only upon specific request by the student.
- Error Resolution: If an error is suspected
the cardholder should contact the OneCard Office
either in person, by telephone or via e-mail
within sixty (60) days of the transaction(s)
in question. A written summary may be requested
by the OneCard office. In most cases the OneCard
Office will complete its investigation within
10 business days. If an error is found the necessary
adjustments will be made to the Campus Cash account,
any liability is limited to the amount of the
error. If no error is found we will provide a
written explanation within three business days
of the conclusion of the investigation.
Liability: A cardholder's maximum liability
for unauthorized use of a lost or stolen OneCard
is $50.00 provided that the OneCard Office is
notified within two business days. A cardholder's
maximum liability for unauthorized use of a
lost or stolen OneCard reported after two business
days is $500.00. In both cases a cardholder's
maximum liability will be further limited by
the amount of unauthorized transfer(s) that
actually occur. If you do not notify the OneCard
Office within sixty days of receipt of the
statement showing any unauthorized transfer(s),
you may be unable to recover the loss of funds.
The time limit for reporting unauthorized fund
transfers may be extended in the event of extenuating
circumstances such as travel or hospitalization.
the Smith OneCard Office: The Smith OneCard
Office is located in room 24C on the second floor
of Stoddard Hall. The office address is:
Smith OneCard Office
Northampton, MA 01063
For current drop-in hours, please call or check our website. The OneCard Office will be closed
on any day that the College is closed. The telephone number is 413-585-3082. You can send an e-mail to
the OneCard Office at OneCard@email.smith.edu. More
information on the OneCard can be found at www.smith.edu/onecard.
Terms and Conditions: Any changes to
these Terms and Conditions will be posted to the
Smith OneCard web page: www.smith.edu/onecard.
Current copies of the Terms and Conditions are available
at the Smith OneCard Office.
By using Campus Cash, you agree
to the Terms and Conditions governing that account
as set forth here and on the OneCard web site.
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