Smith College Information Technology Services

Suspending or Reactivating a Lost or Stolen Card

If your OneCard is lost or stolen, you are responsible for obtaining a Temporary Card (see Obtaining a Temporary Card, below) or suspending your OneCard immediately. Do one or the other of these actions, but not both.

Suspending or reactivating a OneCard can be done via the web at: https://www.smith.edu/its/onecard/users/ You will need to login with your Novell account username and password.

The OneCard Office can also suspend cards during business hours. If the OneCard Office is closed, Public Safety can suspend cards.

Once your card is suspended it can no longer be used to access your accounts such as Campus Cash. If you find your ID card after it has been suspended, you can reactivate it via the web at any time, or in person at the OneCard Office during drop-in hours or by appointment. If you reactivate your card at the OneCard Office, be sure to bring a valid picture ID with you.

If you need a new ID card, you must go to the OneCard Office during drop-in hours or by appointment (See Contacting the Smith College OneCard Office) with a valid alternative picture ID to receive a replacement card. Your existing accounts and balances will carry over to the new ID card. There is a $20 charge for replacement cards.

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Obtaining a Temporary Card

If your OneCard is lost or stolen, you may obtain a Temporary Card, good for one week only, to replace it. While you have a Temporary Card, your OneCard will not work. Do not obtain a Temporary Card if you have already suspended your OneCard.

Temporary Cards act as replacements for your OneCard. They allow access to accounts and dining privileges, but do not permit use of the library system. They can be obtained from Public Safety anytime or the OneCard Office during drop-in hours or by appointment (See Contacting the Smith College OneCard Office). Because Temporary Cards allow access to any balance on the card, you must present proof of identification when requesting one. There is no charge for Temporary Cards, but a replacement fee of $10 will be charged if the user fails to return the card to the OneCard office.

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Replacing a Broken or Damaged Card

Broken or damaged cards can be replaced for a charge of $5 on production of the card or card fragments. Replacement cards are issued at the OneCard office during drop-in hours or by appointment (see Contacting the Smith College OneCard Office).