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USER SUPPORT CENTER

Looking for technical assistance? Start by checking TARA, our online Technology And Resource Advisor.

Students: Check the Technotes page for information about Student Computer Center hours and other technology news just for students.

Contacting the USC
USC hours
Reporting problems when the USC is closed

The User Support Center (USC) in Stoddard 23 provides telephone, email, web-based, and walk-in support for Smith students, faculty, and staff. The technical support analysts in the USC help users resolve problems with standard desktop software, electronic mail, database and query tools, voicemail, printing, and the Banner system.

The USC also provides support for desktop computers, local and network printers, telephones, the Smith network, classrooms, and training rooms. We distribute loaner laptops, provide file-recovery and virus-detection services, and schedule the use of ITS training rooms.


Contacting the USC

• Visit us in Stoddard 23 (next to the Computer Store) during our open hours.
  
  
• Call extension 4487 (4ITS) during our open hours. You can also leave a message if the USC is closed when you call. Our full number is 413-585-4487.
  
  
• Send email to 4its@smith.edu anytime.
  

Open Hours

During the regular academic year, the USC is open for telephone and walk-in support Monday through Friday, 8:00 AM to 5:00 PM, except when the college is closed.

Our summer hours are 8:00 - 4:30.

To Report Computer Problems when the USC is Closed

To report a computer emergency when the USC is closed, please call Public Safety at x2490. Public Safety will make sure your message reaches the appropriate staff members.

To report a non-emergency computer problem when the USC is closed, use either method below. In each case, we will respond to your message the following working day.

• Send us a description of your problem in an email message addressed to 4its@smith.edu. Please include any steps you've already taken to try to resolve the problem, whether you're using a Mac or a PC, and your phone number.
• Call our regular number (413-585-4487) and leave a voicemail message.
  
  

Comments or Questions?

To provide feedback on our services or request any further information, send email to 4its@smith.edu or call ext. 4487.