For updates on network servers and services, see the Service Status page.

Recent Additions to User Support Team. ITS has added two new support technicians to the User Support Team, Harley Worbert and Nolan Reid of Advantage Communications in Charlottetown, Prince Edward Island, Canada. Harley and Nolan are now providing front-line telephone and email support during normal business hours. For more information about the change, click here. If you have questions about Smith computer systems, software, or services, please call x4487 or write to 4its@smith.edu as usual.

McAfee VirusScan OUT, Microsoft Security Essentials IN. ITS is not renewing Smith's McAfee site license when it expires in late June, so all Windows users are strongly urged to install Microsoft Security Essentials as soon as possible. For more information and instructions, click here.

The Smith Portal (portal.smith.edu) allows Smith students, staff, and faculty to access a wide variety of web-based services with a single sign-on. For more information, click here.

Free online technology training. Smith's campus-wide Lynda.com license covers the entire Lynda library of over 1,500 courses, including office software, photo and video editing, and web design. To get started, log on to the Smith Portal and click the Lynda.com link on the General Info tab.

Wireless options. The encrypted SmithSecure network is the recommended choice for all Smith students, faculty, and staff. Enter the password sophiasmith to log in. SmithGuest offers temporary Internet access to campus guests, who must enter their email address. Smith users can also access the unencrypted WiSmi network. For more information, click here.

The ITS Strategic Plan is available on-line. Click here to read the Executive Summary and Detailed Plan.

Service for all Smith-owned black-and-white HP printers is provided by Connecticut Business Systems (CBS). For instructions on requesting repairs or new toner for covered printers, click here.

Faculty & Staff: Click here to read the ITS policy on deployment of new computers and software.

ITS goes green! ITS recycles computer equipment and supplies, and so can you. To learn about all the ITS programs for recycling, re-using, and buying technology designed with the planet in mind, click here.

Don't be fooled! Phishing fraudsters have been attempting to scam gullible people into handing over their credit card details on the basis of a supposed offer from McDonalds. For more information, click here.

Copyright Infringement Claims: For information about the new legal strategy adopted by the Recording Industry Association of America (RIAA) for pursuing copyright infringers, click here. For information about settling lawsuits, click here. To disable illegal peer-to-peer file-sharing software on your computer, click here.

RefWorks, online software that helps you collect, organize, and format references for research and writing, is available free to all Smith students, faculty, and staff. For more information, click here.

The Center for Media Production (CMP) is an Educational Technology Services facility dedicated to the teaching and learning of video production. Located in the lower level of the Alumnae Gym, the CMP provides state-of-the-art video labs, studios, equipment, and software to the Smith community. For more information, click here.

 Need to reserve equipment for an electronic classroom presentation? Click the Classroom Support link below.