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   Patients' Rights and Responsibilities

The staff at Smith College Health Service is committed to providing competent and considerate care for all our patients. Respecting the rights and individuality of each patient is an important part of the quality care we provide.

You are our partner in your health care. Your participation in decisions about your health, and your willingness to communicate with your health professionals helps us to provide you with the most appropriate and effective health care. We want to make sure you receive the information you need to participate in your health care, and also encourage you to be aware of the responsibilities you have as a patient.

We want to make sure your rights to privacy and respectful care are honored.


  Patient's Rights:

  You have the right to...

  ...confidentiality of all records and communications to the extent provided by the law.

  ...participate in your health care provider selection within Smith College Health Service.

  ...receive information about the people who provide your health care.
  You are entitled to know the name and professional status of the individuals who provide you service and treatment.

  ...privacy during medical treatment or other rendering
of care.


  ...receive considerate and respectful care.
  We respect your personal preferences and values.

  ...informed consent regarding any treatments recommended.

  ...to have all reasonable requests responded to promptly and adequately within the capacity of the Health Service.

  ...participate in decisions about your health care.
  This includes the right to receive the current and complete information you need in order to accept or refuse treatment which is recommended. Emergencies or other circumstances may limit your participation in a treatment decision. In general, however, you will not receive any medical treatment before you or your legal representative give consent. You have the right to be informed about and refuse to participate in care proposed by your health care provider.

  ...to receive the medical information you need to participate in your health care.
  This information includes the diagnosis of a health concern, problem or issue, the recommended treatment, and the risk and benefits of the recommended treatment. We will try to make this information as understandable as possible. You also have the right to receive and review copies of your medical record, unless the law restricts our ability to make them available. You have the right to have ethical issues which arise in connection with your health care considered.

  ... of impartial access to treatment.
  You have the right to all medically indicated treatment at Health Services regardless of your race, gender, sexual orientation, national origin, cultural background, disability or financial status. You have the right to be treated with the respect and recognition of your dignity and need for privacy. Smith College will not release your medical information without authorization, except as required or permitted by law or as required in an administration of our agreement with you. Provisions for release of information are available through the administrative office of Health Service.

  ...to refuse to be examined, observed, or treated by health professional students, without jeopardizing access to care.

  ... a safe, clean environment.

  ...express your wishes concerning your future care.
  You have the right to choose a person to make medical decisions for you if you are unable to do so, and to express your choices about your future care. These choices may be expressed in such documents such as a power of attorney for health care decisions, advanced directive (health are proxy) or living will. You should inform your family and your practitioner of your wishes, and give them any documents which describe your wishes concerning future care.

  Patient's Responsibilities:

  As a patient/client at Smith College Health Service, and as a partner in decisions involving your health care, you are responsible for…

  ...providing, to the best of your knowledge, accurate and complete information.
  You are responsible for providing information about your past and present medical conditions as you understand them. You are expected to report unexpected changes in your condition to your health care provider.

  ...knowing the extent and limitations of your health care benefits.
  I.E., which of the following policies do you have?

  • full Smith College Health Insurance only
  • private insurance only (parent's or personal policy)
  • private insurance, and the Smith College supplemental insurance

  *A Smith College health insurance brochure is sent to all students, and this information is also available on the Health Service web site. If you are covered by private insurance, it is important for you to have access to your policy coverage information.

  ...keeping appointments.
  You are responsible for promptly canceling any appointment that you do not need or cannot keep, so others may have the opportunity to utilize that appointment time. You are responsible for being on time for appointments, so that you and others have the opportunity to utilize the full appointment time. If you are late for your appointment, you may be asked to reschedule.

  ...following the treatment plan you and your health care provider agree to.
  Inform your health care provider if you do not clearly understand your treatment plan and what is expected of you. If you believe that you cannot follow through on your treatment, you are responsible for telling your health care provider.

  ...recognizing the effects of your lifestyle on your health.
  Your health depends not just on care provided at Smith College Health Service, but also on the decisions you make in daily life, such as choosing not to smoke, eating healthfully and exercising.

  ...fulfilling financial obligations.
  You are responsible for paying any money you owe to Health Services on time and as required. If you are unsure and/or concerned if your insurance will cover certain treatment, please ask a health care provider or other staff at Health Services. Students’ obligations are outlined in the Health Services pamphlet and on the Smith Health Service’s web site.

 (Information from the Univ. of Mass. Health Service & Cooley Dickinson Hospital was utilized in this document.)


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