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The main office is located in College Hall. Our phone number is (413) 585-2530 and fax number is (413) 585-2566.
Audrey Smith - Associate Vice President for Enrollment
Responsible for the Offices of Student Financial Services and Admission including planning, policy, budget and oversight.
David Belanger - Director
Responsible for all daily operations in Student Financial Services. Student counseling, need analysis, general information.
Michael Ireland - Associate Director
Leads the SFS Compliance Unit. Responsible for the audit and compliance functions in all federal and state grants and loans. Student counseling, need analysis.
Cathy Klaes - Associate Director
Oversees Student Accounts Receivables and works with prospective and enrolled students providing financial aid and financing counseling. Leads the School for Social Work aid program.
Shelly Cotnoir - Assistant Director for Loans
Responsible for all processing of Parent Loans, private student loans, student/parent counseling and loan collections.
Polly Gelfman - Assistant Director
Works with prospective students and families, student counseling, liaison to Office of Admission.
Mairin Brady- Assistant Director
Student counseling, need analysis, billing and other student account functions, with a focus on the School for Social Work aid program.
Audrey Letizia- Assistant Director
Student counseling, need analysis, billing and other student account functions with a focus on the Ada Comstock Scholar and Graduate Student aid programs. Responsible for veterans benefits.
Louanne Dodge - Systems Analyst
Systems support, surveys, reporting.
Tina Young - Assistant for Administration and Customer Service
Oversees the operational component of Student Financial Services and customer service.
Valerie Schumacher - Student Employment and Fund Coordinator
Responsible for student employment, state grants, the awarding of the college's endowed funds, and creates and maintains the web page.
Pamela Wright - Loan Coordinator
Processes awarded Direct, Perkins and Institutional Loans. Monitors
loan requirements, disbursements and conducts reconciliation. Handles
inquiries regarding these loan types.
Christine Reynolds - Student Financial Services Advisor
Assists with phone calls and drop-in questions, posts payments to accounts, handles outside aid.
Angel Elahi - Student Financial Services Advisor
Assists with phone calls and drop-in questions, data entry of financial aid documentation, processes outside aid documentation.
Diana Wheeler - Student Financial Services Advisor
Assists with phone calls and drop-in questions, data entry of financial aid documentation, processes outside aid documentation.
Nancy Subocz - Systems Assistant
Performs account receivable functions including running fee assessment, manual posting of charges, processing student refunds, student advances, deposits and deposit releases.
Address:
Smith College
Student Financial Services
College Hall 106
10 Elm Street
Northampton, MA 01063
Phone/FAX:
Office number: (413) 585-2530
FAX number: (413) 585-2566
Toll-free: 1-800-221-2579 - Available for off-campus calls from mid-January to mid-May. Please do not use if you are on campus.
Half hour appointments are available with each director:
Monday 1:30-3:30 pm (Kelly Kuchyt)
Tuesday 1:30-3:30 (Michael Ireland)
Wednesday 10:45-11:45 am (David Belanger)
Wednesday 1:30-3:30 pm (Cathy Klaes)
Thursday 10:30-12:30 (Polly Gelfman)
Thursday 1:30-3:30 pm (Shelly Cotnoir)
Friday 1:30-2:30 pm (David Belanger)
Appointments may be in person or on the phone. Please note that we do not schedule same day appointments. Extra appointment times will be added for the month of April.
Drop-In Hours available each week, when classes are in session. All directors and coordinators should be available. The Student Employment Coordinator will now be available only during Drop-In Hours.
Tuesday 10:00 am-12:00 noon
Wednesday 2:00pm-4:00 pm
Friday 10:00 am-12:00 noon
First come-first serve. Usually there is a 5-15 minute wait, especially earlier in the time period.
General Questions sfs@smith.edu
Loan Questions st_loans@smith.edu
Student Employment Questions studemp@smith.edu
Send us a note, we'll send you an answer.
You can ask the front office staff for help. If they are unable to assist you they will take a message and give it to the on-duty director.
Tell the front office staff the nature of the emergency and they will get an on-duty director who will assist you.
Letters can be written about specific issues. They are routed to the on-duty director. Normal turn around is one week. E-mail is the preferred method of response.
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