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The main office is located in College Hall. Our phone number is (413) 585-2530 and fax number is (413) 585-2566.
Audrey Smith - Dean of Enrollment
Responsible for the Offices of Student Financial Services and Admission including planning, policy, budget and oversight.
David Belanger - Interim Director
Responsible for all daily operations in Student Financial Services. Student counseling, need analysis, general information.
Shelly Cotnoir - Assistant Director for Loans
Responsible for all processing of Parent Loans, private student loans, student/parent counseling and loan collections.
Polly Gelfman - Assistant Director
Works with prospective students and families, student counseling, liaison to Office of Admission.
Kelly Kuchyt - Assistant Director
Student counseling, need analysis, billing and other student account functions.
Cathy Klaes - Assistant Director
Oversees Student Accounts Receivables and works with prospective and enrolled students providing financial aid and financing counseling.
Minerva Alvarez - Systems Analyst
Systems support, surveys, reporting.
Tina Young - Assistant for Administration and Customer Service
Oversees the operational component of Student Financial Services and customer service.
Valerie Schumacher - Student Employment and Fund Coordinator
Responsible for student employment, state grants, the awarding of the college's endowed funds, and creates and maintains the web page.
Pamela Wright - Loan Coordinator
Processes awarded Direct, Perkins and Institutional Loans. Monitors
loan requirements, disbursements and conducts reconciliation. Handles
inquiries regarding these loan types.
Emilie Sammons - Student Financial Services Advisor
Assists with phone calls and drop-in questions, posts payments to accounts, handles outside aid.
Mairin Brady - Student Financial Services Advisor
Assists with phone calls and drop-in questions, data entry of financial aid documentation, processes outside aid documentation.
Joya Cleveland - Student Financial Services Advisor
Assists with phone calls and drop-in questions, data entry of financial aid documentation.
Address:
Smith College
Student Financial Services
College Hall
Northampton, MA 01063
Phone/FAX:
Office number: (413) 585-2530
FAX number: (413) 585-2566
Toll-free: 1-800-221-2579 - Available for off-campus calls from mid-January to mid-May. Please do not use if you are on campus.
Half hour appointments are available with each director:
Monday 1:30-3:30 pm (Kelly Kuchyt)
Tuesday 2:00-4:00 pm (Polly Gelfman)
Wednesday 10:45-11:45 am (David Belanger)
Wednesday 1:30-3:30 pm (Cathy Klaes)
Thursday 1:30-3:30 pm (Shelly Cotnoir)
Friday 1:30-2:30 pm (David Belanger)
Appointments may be in person or on the phone. Extra appointment times will be added for the month of April.
Drop-In Hours available each week, when classes are in session. All directors and coordinators should be available. The Student Employment Coordinator will now be available only during Drop-In Hours.
Tuesday 10:00 am-12:00 noon
Wednesday 2:00pm-4:00 pm
Friday 10:00 am-12:00 noon
First come-first serve. Usually there is a 5-15 minute wait, especially earlier in the time period.
General Questions sfs@smith.edu
Loan Questions st_loans@smith.edu
Student Employment Questions studemp@smith.edu
Send us a note, we'll send you an answer.
You can ask the front office staff for help. If they are unable to assist you they will take a message and give it to the on-duty director.
Tell the front office staff the nature of the emergency and they will get an on-duty director who will assist you.
Letters can be written about specific issues. They are routed to the on-duty director. Normal turn around is one week. E-mail is the preferred method of response.
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